Shipping policy
Glassmari Delivery & Shipping Policy (UK / EU Compliant Version)
We are committed to ensuring that your order is delivered safely, securely, and within reasonable timeframes. This policy applies to orders delivered within the United Kingdom and the European Union and is prepared in line with applicable consumer protection legislation.
If you have any questions regarding shipping or delivery, please contact us at:
1 — Order Processing Time
Once your order has been placed and payment has been confirmed, your order will be:
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verified,
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prepared for dispatch, and
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handed over to the courier
within approximately 1–3 business days.
Processing times may vary during peak seasons and public holidays.
2 — Delivery Timeframes
Once dispatched, standard delivery times are typically:
⦿ 7–14 business days depending on the destination country and courier operations.
Delivery times may be affected by:
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customs clearance procedures
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local postal service capacity
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operational delays
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weather or logistical disruptions
The delivery timeframe provided is an estimate and not a guaranteed delivery date.
3 — Consumer Rights — Delayed Delivery
In accordance with relevant UK / EU distance selling regulations:
If we fail to deliver your order within a reasonable period — or within an agreed timeframe — you may be entitled to:
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cancel the order, and
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receive a full refund.
If you believe your delivery is significantly delayed, please contact us before initiating cancellation so we can investigate the issue with the courier.
4 — Shipping Fees
Shipping costs are calculated based on:
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package weight and dimensions
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delivery destination
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selected delivery method
Any applicable shipping fees are clearly displayed at checkout before payment is completed.
Where free shipping applies, this will also be indicated during checkout.
5 — Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing:
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courier details, and
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shipment tracking information
allowing you to monitor the progress of your delivery.
6 — Delivery Issues or Non-Receipt
Please contact us if:
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your order has not arrived within the estimated delivery timeframe, or
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tracking information shows irregular activity, or
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your parcel appears lost in transit
Contact email:
We will investigate the matter with the courier and provide support regarding the next steps.
7 — External Factors and Unforeseen Delays
Although we work to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
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customs inspections or clearance delays
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strike actions or logistical disruptions
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national holidays or government restrictions
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severe or adverse weather conditions
We appreciate your understanding in such cases.